STG牛津街酒店

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客户评价

Guest：Arrived at 14:20, with a check-in time of 14:00 clearly stated on my booking confirmation. However, I was told at reception that I would need to pay ￡20 to check in before 15:00. I showed my confirmation email, which made no difference. The staff member explained that the hotel had been sold and that the new owner had changed the check-in policy, saying bookings made before the sale contained the old information. However, I made my booking on 15 January, after the reported sale, and my confirmation email is also dated after this time, yet still states a 14:00 check-in. When we entered the room, there was no kettle, no cups, no complimentary tea or coffee, and no hand towels. When I asked at reception, the staff member was not surprised and explained that tea and coffee facilities had been removed from the rooms and were now only provided if guests requested them. I asked for these items and they were brought to the room, which I appreciated, along with two hand towels. However, the hand towels were later taken by housekeeping and not replaced, which gave the impression of cost-cutting measures. The rooms themselves were extremely tired and dated, with curious chipboard-style built-in wooden furnishings that would have looked more at home in a 1940s railway station waiting room. Overall, the entire experience was miserable and very disappointing, and it fell far below what was advertised and what I reasonably expected based on my booking.

2026-02-01

Guest：这间酒店近铁路站，楼下有一间餐厅。房间较为细间，酒楼无斜台，搬运行李较为吃力。而服务生见有需要，亦只是站着，全无意欲帮忙。最令人失望既系行李寄存要收10英磅一件，当时我同朋友要比20英磅，十分贵，知道此情况一定不租这间酒店，比多20英磅可以再更好得酒店。令人失望的服务，期望酒店可以改善。

2026-02-01

Guest：Decent hotel extended for a day to explore more of London. The extension gave me a breakfast included. The breakfast was well below average, limited options and the coffee was cheap. If its included in the fee, have a try. If you want to add on a breakfast I would suggest thinking twice and trying the shops around the hotel for more variation and quality.

2026-02-01

Guest：The STG Hotel is fantastically located and the lobby is well presented, but our room was very small and not particularly clean. In the corner of the room below the window there was a large damp-looking stain (see photo) on the carpet and the bathroom had signs of wear and tear. The carpet was old and didn't seem clean and there was barely enough room to walk around the bed. This hotel made us wish we were in a budget chain hotel instead.

2026-02-01