博根豪森洛特霍夫酒店

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客户评价

Guest：Lovely hotel. The staff were accommodating and very helpful. Rooms were comfortable, and shower excellent. Dinner was delicious

2025-06-01

Guest：Hotel abuts a park. Very friendly staff. Nice rooms. Never ate breakfast there as 29 euro seemed high and less expensive restaurants were 10 minute walk. I would stay there again.

2025-09-01

Guest：The drapes didn't close completely and there was an exterior light shining into the room. Pillows were super soft and provided little neck support. The evening bartender was rude and had little customer service. He seemed to be upset with you for being there. Gym facility is not located at the hotel but is a short walk away. Staff didn't want to help with any event planning or knowledge of the area. Will stay somewhere else for next year Oktoberfest.

2025-09-01

Guest：The rooms do not have air conditioning. Which is okay because they did provide a fan. When housekeeping came 2 days into our trip they took the fan. We called the front desk to ask if we could get the fan back and they said it was in a room that was locked. But we could open the windows because it is cool outside. The windows had no screens and we had so many big bugs come into our room. We caught four of them in a cup and took them to the front desk to show them. Then they said they could get us a fan the next day. We declined house cleaning one day, but asked the front desk if we could get coffee because we did not get house cleaning. They were not able to give us coffee because it was also in a locked closet. The area was nice and there was a grocery store nearby. You had to take a train to get anywhere. The front desk staff in the evenings were very kind and apologetic of our problems, but they were not in a place that they could resolve them because they did not have access to the locked room. But they did their best to try to assist us.

2025-09-01