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Onomichi Royal Hotel

With a stay at Onomichi Royal Hotel, you'll be centrally located in Onomichi, within a 10-minute drive of Setonaikai National Park and Onomichi Literature Museum. This hotel is 0.1 mi (0.2 km) from Senkoji Park and 0.2 mi (0.3 km) from Onomichi City Hall.Make use of convenient amenities such as complimentary wireless internet access, a banquet hall, and a vending machine.Enjoy a satisfying meal at Sumiyoshi serving guests of Onomichi Royal Hotel. Full breakfasts are available daily from 7 AM to 9:30 AM for a fee.Featured amenities include complimentary wired internet access, a 24-hour front desk, and an elevator. Planning an event in Onomichi? This hotel has facilities measuring 1916 square feet (178 square meters), including conference space. Limited parking is available onsite.Make yourself at home in one of the 47 air-conditioned guestrooms. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and bidets. Conveniences include complimentary newspapers, housekeeping is provided daily, and irons/ironing boards can be requested.

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Guest：1. 当馆にて客室2室を2晩分予约しました。予约时の指定房型はオーシャンビュールームですが、実际に宿泊した部屋からは海が全く见えず、オーシャンビュールームの反対侧の位置にありました。チェックアウト时になって初めて、向かい侧の部屋こそが本当に海を正面から望めるオーシャンビュールームであることに気づきました。このような手配は故意なのか、それとも単なるミスなのか、非常に疑问に思っております。 2. 宿泊中の食事手配には混乱が相次ぎました。一つの客室の予约内容には明记されていた朝食付きプランを、スタッフが何度も否定し、この件で约30分间も折り合いをつけるために话し合い、ようやく解决しました。もう一つの客室については、予约时に日本语で「宿泊时に朝食を追加する」と备考を记载しておりましたが、当该备考はスタッフに完全に无视され、全く効力を発挥しませんでした。 3. チェックアウト当日にルームキーを纷失しました。本人の身分证明书がすべて部屋の中に残っていたため、非常に不安になり、翻訳アプリを使ってスタッフに助けを求めました。ところが、当该スタッフは电卓で「1000」という金额を表示するだけで、头を下げて业务に戻り、完全に私のことを无视しました。「1000円を赔偿しなければならないのか」と寻ねたところ、スタッフは「はい」とだけあいまいに答え、すぐにまた头を下げて作业を続けるという、极めて冷淡で无责任な态度でした。さらに纳得がいかないのは、后に日本人の宿泊客がチェックアウトしに来た际、同じスタッフがすぐに态度を変え、笑颜で出迎えたことです。前后の态度の差があまりにも大きく、信じがたい状况でした。 4. 现在、二点の疑问点があり、お问い合わせします。第一に、ホテルスタッフの悪いサービス态度について苦情を申し立てる场合、どのような正式なルートを通じて対応を求めることができますか？第二に、シングルルームの予约内容に朝食付きが明记されていたにもかかわらず、スタッフは最初に否定し、后に予约代理店の责任だと言い逃れました。このミスは、ホテル侧の责任なのか、それとも予约代理店侧の责任なのか、明确な回答を求めたいと思います。 1. I booked two rooms in this hotel for a two-night stay, with the reserved room type being ocean-view rooms. However, the rooms actually assigned to me had absolutely no sea view at all; instead, they were located on the opposite side of the ocean-view room area. It was not until I checked out that I noticed the room directly opposite was the one that truly had an unobstructed sea view, which makes me seriously question whether this arrangement was intentional or simply a careless mistake. 2. The dining arrangements during my stay were plagued by constant confusion. One of the booked rooms explicitly included breakfast in the reservation, yet the staff repeatedly denied this fact, leading to a half-hour-long dispute before the issue was finally resolved. For the other room, I had specifically added a note in Japanese during the booking process, requesting to add breakfast upon check-in, but this note was completely ignored by the staff and served no purpose whatsoever. 3. On the day of check-out, I lost my room key. Since all my identification documents were still inside the room, I was extremely worried and immediately used a translation app to seek help from the staff. Unfortunately, the staff member only typed the amount "1000" on the calculator, then lowered his head and continued with his work, completely ignoring me. When I asked if I had to pay a compensation fee of 1000 yuan, the staff member only gave a perfunctory reply of "yes" and then went back to his work right away, with an extremely cold and dismissive attitude. What was even more unacceptable was that when a Japanese local guest came to check out later, the same staff member immediately changed his attitude and greeted them with a big smile—the stark contrast in his behavior was truly unbelievable. 4. I now have two questions to ask for help: First, what formal channels can I use to file a complaint about the poor service attitude of the hotel staff? Second, the reservation for the single room clearly included breakfast; the staff initially denied this, then shifted the blame to the booking agent. So who exactly is responsible for this mistake—the hotel or the booking platform? 1. 本人订购本酒店两间客房、连住两晚，当中预订房型为海景房，惟实际入住房间完全无海景视野，反系海景房嘅另一侧位置；直至退房时先发现正对面客房，先至系真正能够直面海景嘅房型，实在令人质疑有关安排系刻意为之，抑或纯属疏漏。 2. 入住期间餐饮安排屡现混乱，其一间客房订单明确包含早餐，职员却多次否认，为此争执扰攘半小时先解决；另一间客房于订房阶段，已特意以日文备注入住时加购早餐，有关备注却完全被职员忽视，毫无作用。 3. 退房当日遗失房卡，本人因证件全部留喺房内而深感忧虑，遂透过翻译软件向职员求助，岂料该职员仅系喺计数机揿出「1000」金额，其后便低头处理工作、完全不予理会；经本人询问是否须赔付1000元，该职员仅敷衍回应「系」，随即又继续低头做事，态度极为冷漠敷衍；更令人难以接受嘅系，其后见到日本本地住客退房时，该职员却立即转**度、笑脸相迎，前后反差实在令人难以置信。 4. 现存有两项疑问求助：其一，投诉酒店职员服务态度欠佳，可循哪些正规途径跟进处理？其二，单人房订单明明包含早餐，职员最初否认，后又推诿系中介问题，有关失误究竟系出自酒店方，抑或系中介平台？
Guest：还是可以的！
Guest：i great place and they are extremely biker friendly! Friendly staff and a real nice japanese breakfast!
Guest：We have had a great stay at Onomichi Royal hotel. The hotel has clearly just been renovated - everything is super new and in a great state. We've had both dinner and breakfast at the restaurant in the hotel, which has been delicious. We used the hotel as the start and end point of our 2-day Shimanami Kaido cycling tour. It being only a 15-minute walk from the train station, the location was very practical for us. They were kind enough to store our luggage during our cycling tour. We were really impressed with the hospitality and quality of our stay.

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Onomichi Royal Hotel

Address: Tsuchido, 2 Chome−9−27 海岸通り住吉神社前, Onomichi City, Hiroshima Prefecture, 722-0035, Japan
Reserve : +8620-86009099
Busy or no answer, online booking please!
Foreground Tel: +81-848-232111
(Catering Entertainment)

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